You can submit a return request directly in our Return Portal here. U.S. STANDARD RETURN POLICY-. For returns within the U.S., return shipping is on us. You can return Alabaster products for a full refund within 30 days after the order is delivered.

You can submit a return request directly in our Return Portal <a href="https://alabaster-co.happyreturns.com/">here</a>.<main id="isPasted">U.S. STANDARD RETURN POLICY-For returns within the U.S., return shipping is on us. You can return Alabaster products for a full refund within 30 days after the order is delivered. Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. Please note that any shipping fees paid on your original order are non-refundable.Our return policy only applies to items purchased on the Alabaster Co website. If you purchase our product from another retailer, please contact them directly for a return. Orders made through bulk orders will not be eligible for a return/refund.For order issues such as damaged, defective, or wrong items, please contact us&#xA0;<a href="https://www.alabasterco.com/pages/contact-us">here</a>.Apparel/Accessories-&#xA0;You can return all Alabaster apparel products that are unworn/unwashed with original tags attached for a full refund or exchange within 30 days of order delivery. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited.- Please note the Beautiful Book Guarantee does not apply to apparel and accessory products.&#xA0;INTERNATIONAL STANDARD RETURN POLICY- For returns outside the U.S., return shipping is on the customer. If you would like to initiate a return, you are responsible for payment of the shipping label, duty, and taxes. Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. Please note that any shipping fees paid on your original order are non-refundable.</main>If you have any issues please reach out to our support team at <a href="mailto:help@alabasterco.com">help@alabasterco.com</a> for further assistance.&#xA0;

How do I submit a return?

U.S. STANDARD RETURN POLICY-. For returns within the U.S., return shipping is on us. You can return Alabaster products for a full refund within 30 days after the order is delivered. Please allow 10-14 business days for your refund to be processed aft

U.S. STANDARD RETURN POLICY-For returns within the U.S., return shipping is on us. You can return Alabaster products for a full refund within 30 days after the order is delivered. Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. Please note that any shipping fees paid on your original order are non-refundable.Our return policy only applies to items purchased on the Alabaster Co website. If you purchase our product from another retailer, please contact them directly for a return. Orders made through bulk orders will not be eligible for a return/refund.For order issues such as damaged, defective, or wrong items, please contact us&#xA0;<a href="https://www.alabasterco.com/pages/contact-us" rel="noopener noreferrer" target="_blank">here</a>.Apparel/Accessories-&#xA0;You can return all Alabaster apparel products that are unworn/unwashed with original tags attached for a full refund or exchange within 30 days of order delivery. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited.INTERNATIONAL STANDARD RETURN POLICY- For returns outside the U.S., return shipping is on the customer. If you would like to initiate a return, you are responsible for payment of the shipping label, duty, and taxes. Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. Please note that any shipping fees paid on your original order are non-refundable.&#xA0;Beautiful Guarantee&#xA0;We understand it can be hard to know if a product is right for you before you experience it firsthand. And because we want our customers to have a beautiful experience with our products, we&#x2019;ve created our &#x201C;Beautiful Guarantee&#x201D;. If you are unsatisfied for any reason with your first Alabaster purchase after opening it, you can keep a single item from your purchase and receive a full refund or free exchange for the item within 30 days after the order is delivered. Please send us an email at <a href="mailto:help@alabasterco.com" target="_blank">help@alabasterco.com</a> with your order number and we&#x2019;d be happy to help.Please note that this applies to a single book or notebook from your purchase. If you would like to return the rest of your purchase as well, please refer to our return policy.Please also note the Beautiful Book Guarantee does not apply to apparel and accessory products.&#xA0;

What is the Return Policy and Beautiful Guarantee?

Hours of Operation:
8 AM - 5 PM PT, Monday-Friday. Weekend inquiries will be addressed on the following Monday.

Returns

Contact Us 

Track Order 

alabasterco

Where is my order?

Can I update or cancel my order after it's placed?

Where do you ship?

How do Pre-Orders Work?

Canada Post Strike and Shipping Delays

Shipping and Delivery

What translation do you use?

When will you release other translations?

Do you have a Spanish translation?

What translation are your Bible Studies?

Does A Beautiful Year in the Bible Study need a Bible to be paired with it?

Do your Hardcover books have a dusk jacket?

Do you have the whole Bible?

Which products offer writing/reflective note taking room?

What Book Variants does Alabaster Offer?

Do you offer large print or larger font Bibles?

Do you have Bible Studies for women?

Do you offer books or bible studies for children or teens?

Do you offer Mini or Pocket Bibles?

Product and Translation Information

Can I place a bulk order?

Can I buy your products in stores? Do you have a stockists?

Bulk Orders

How do I log in to my account?

How do I unsubscribe from text messaging?

How do I unsubscribe from your email marketing?

How do I add/change my address on my account?

Can I make an account with Alabaster?

My Account

What forms of payment do you accept?

What is Shop Pay installments?

Which purchases can I pay in installments on?

Are all prices shown in USD?

Payment and Billing

Rewards

Why a Rebrand?

Do you have any career/job openings?

General Information